Using the service
- The service does not include connection from our network to any customer network or any services when you are connected to the internet.
- The service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
- We will provide a telephone helpdesk. Details of this are available on the BT Openzone website. If we think that a fault you have reported does not relate to our service we will tell you when you call us.
- You agree to get any permission needed from someone else if you want to use the service in any country in which this is necessary. This includes the UK.
- You accept that we have no control over the information transmitted via the service and that we do not examine the use to which you put the service or the nature of the information you send or receive. We have no obligation to compensate you for such information and such use.
- You must not use the service or allow the service to be used:
- in any way which breaks any law or the conditions of any licence or rights of others, or our acceptable use policy which we may amend from time to time. You may find this at here
- to make offensive, indecent, menacing, nuisance or hoax calls or to cause annoyance, inconvenience or needless anxiety;
- to send, knowingly receive, upload, download, or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing; or
- in any way that we reasonably think is, or is likely to, adversely affect how we provide the service to you or any of our customers.
We take the types of misuse described in this paragraph 11 very seriously, and you agree to take all reasonable steps to make sure that it does not happen. If we reasonably believe you have misused the service, we may take immediate action to suspend the service or end your agreement with us without telling you first, even if you were not aware that your service was misused.
- You agree that any content, software or other copyright material is supplied to you for your own private or business use only. You must not copy, modify or publish such material or resell, transfer or supply it to any other person or permit any other person to do these things.
- You are responsible for making sure any equipment you use to access the service is:
- suitable for use with the service;
- adequately protected against external threats including but not limited to viruses, worms, trojans; and
- meets any instructions for its use.
14. If you are a business customer you also accept that the service depends on your communications network (including any local area network and intranet) being suitable.
9. If you use the service to access content or software owned or licensed by others who ask you to accept their terms of use, you must keep to these terms
10. You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in a way that breaks paragraphs 11, 12 and 13 of these general terms, or any other term of this agreement. We will tell you of such claims or legal action and update you on their progress. We will consider any representations you want to make.
Security
11. The service does not prevent you from having extra security eg. firewalls on your equipment or customer networks.
12. Due to the nature of the service, you accept that we cannot guarantee the security of the service against unlawful access or use. You should make sure that you have adequate security to prevent unlawful access to or use of the service, access to your computing equipment or disclosure of confidential information.
13. You accept that we do not guarantee the integrity, authentication and confidentiality of the information, files and data (including credit card PIN) you may wish to exchange over the internet.
Other things we may need to do
14. We may monitor and record calls made to the helpdesk. We do this for training purposes and to improve the quality of our helpdesk.
15. Occasionally, for operational reasons we may have to:
- interrupt the service and if we do so, we will restore it as quickly as we can;
- change the code or access numbers; or
- make minor changes to certain technical specifications, including data-transfer limits associated with the service.
Our responsibility to you
16. We accept responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence. We will not limit this responsibility.
17. Unfortunately, we cannot guarantee that the service will never be faulty.
18. Unless these terms and conditions say otherwise, we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
19. Unless these terms and conditions say otherwise, we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any indirect financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other indirect or consequential loss or damages that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
20. We do not guarantee that the service will be compatible with your equipment, any software that you may use or your communications network. We cannot guarantee performance of the internet or that you will be able to use the internet. Using the internet is at your own risk.
21. Except as described in paragraph 23, we will not pay you more than £3,000 for any one incident and £6,000 in compensation (even if we have been negligent) in any 12-month period. We will only pay the amounts mentioned in this paragraph 28 for direct losses you have suffered that are reasonably foreseeable.
22. If you are a consumer, nothing in paragraphs 23 to 28 affects your rights under the law relating to faulty or wrongly described service.
Matters beyond our reasonable control
23. Sometimes we may be unable to do what we have agreed because of something beyond our reasonable control. This could include very severe weather. In these cases, we do not accept responsibility for what has happened.
If you break this agreement
24. Other than for serious misuse described in paragraph 12, we will normally give you an opportunity to put matters right within a reasonable time if you break this agreement.
25. However, if you do not do so, we may suspend or end this agreement for the service. We may also suspend the service or end this agreement for the service if you break any other agreement you have with us and do not put matters right within a reasonable time. If we suspend the service or end this agreement for the service, we will tell you what needs to be done before we reinstate it.
Resolving disputes
26. We will try to work through any disputes that you may have with us. However, if we cannot do this, you may refer the matter to any relevant dispute resolution service. Details of these, and of how to refer a dispute, are set out in our code of practice for residential customers and small businesses available on www.bt.com or any other website we may tell you.
Other things we need to tell you
27. We both agree that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
28. Your agreement with us is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
